I have had 2 websites with webstarts.com since 2010 and at no point have I had any of the issues that have been posted here. I have had questions throughout my 10+ and they have always responded back within 2 business days or less. I continue to recommend them as a great website builder as they are easy to work in. The only gripe I have is that there isn't a way to consistently format my text boxes with HTML coding like other sites allow.