Brianna J.

I order a complete party in a box on 2-24. I noticed on my confirmation that my custom birthday banner wasn't customized, but I was charged for it. So I called them. I waited on the phone for 55 mins and no one ever answered. I called back 4 more times and still NOTHING. I sent 3 different emails trying to get the banner fixed was told to call the useless line OR order the banner again and they would "try" to refund the money. Forget that a billion dollars couldn't make me order from them again. Today I called their corporate office and for the first time was able to speak to a representative, who was no help AT ALL. She told me she would transfer my call to her supervisor, whom you can imagine never answered. I left a voice mail and he has yet to call back. I was guaranteed to have my product on the 5th of March. That day came and went and I still haven't received anything. I will never shop here again & i feel bad for anyone who does!