Brian H.

I recently purchased a Martin HD28 from Musicians Friend via online dealing with Stephanie Super. She was awesome! The reason I give 4 out of 5 stars is I specifically asked for a brand new, direct from manufacturer Martin Guitar. Stephanie indicated a timeline in which to expect delivery. She was spot on with what was conveyed. What concerned me was I began to receive emails from Guitar Center stating they had located a damaged guitar that they could ship to me outlining the compromised condition of what i was expecting. That was concerning. I reached out to Stephanie and she said not to worry. She was correct and I received my pristine instrument and I'm thrilled with my purchase. The conflicting emails should not have occurred thus my 4 of 5 star review. I have dealt with Musicians Friend for many years and are pretty satisfied with their service. The issues I have had they've been responsive and resolved any issues I had. A lot of reviews are critical but I believe they've resolved all of my issues. The most important aspect to take into account is their pricing is second to none. I will continue to invest my money with Musicians Friend.