breanna m.

2/20/23 My first ever order with NineWest.com. I order 300 USD worth of goods, one of which is the Cyra A blue pursed received damaged and poorly constructed. See image 1. For what I received in the mail. Crinkled sides and uneven handle. Size limit only allows one upload. See BBB review for more images. This is insulting. See image 2. For their return policy: To - and I quote - "original tender type- no exceptions." See image: 3. Confirming their customer service phone number and 4. My 7 attempts to call and contact their customer service about their damage purchase they gave me. They did not pick up the phone the first 6 times. The first robo-message includes a sorry for their return problems. Strike 1. At this point, absolutely ludicrous, and for a lack of a better term, simply ghetto. On my 7th call, they file a case, as they say... and say I'll receive an email that same day to send pictures. That phone call was March 1st, 2023. On March 5th, 2023, I come to a revelation in realizing what kind of company NineWest is. I truly thought they had greater decorum, and were a brand of integrity. I filed a credit card dispute with my company this same day. On March 6th, 2023, lo and behold, NineWest customer service FINALLY sends me an email. I send photos. And see photo attached for their reply, accusing me for using the product and stating it's store credit only. Big strike 2. This company is on a journey to make first time customers their last time customer. Strike 3 - I let them know again, the problem. And the resolution: Free return for my money back to original tender or else I'm going to literally return my 300$ initial purchase, and 100$ second purchase (before this fiasco), and discontinue any kind of relationship whatsoever. I'm truly not desperate to support a business that conducts themselves like this. Whoever is running customer service doubles down, burning bridges to the ground, and says STORE CREDIT. My credit card dispute stands firm. I'll also be gathering all of my items for return. Congrats, guys. Hope it's worth it! I'm sticking to Macy's.

1. Website is extremely buggy. I have tried over 30 min to try to add three different dresses. Site would not register the clicks to add same dress 3 times... frustrating experience. Strike one.
2. Customer service rep Maria is extremely incompetent. After order, I asked to apply a coupon code that PayPal method would not give an option to add (fault of site, and not PayPal. Go to a competent site and you can always add a code using PayPal method). She says she adds it and provides partial refund. Three days later I'm waiting for my order. I check on it. TURNS OUT THE ORDER WAS CANCELLED. I had a vacation I wanted them ordered for. Strike 2. No warning. She basically replies "oOoPpSyY".
3. Instead of making it up to me, she says she'll make a ticket. I'm on a time crunch. I NEED THE SITUATION HANDLED IMMEDIATELY. Not have 3-4 days for a response. Strike 3! I should have ended it there.

Pissed consumer, I just reorder 2 instead of 3. Got the dresses. They're NOT worth 50 bucks each. Way too low cut, polyester... should have considered the refund policy warning about only store credit. I'm going to make it a mission to warn other consumers. Do not be naïve and think "oh it won't happen to me". Just buy elsewhere.

Tried to be understanding but this is pure incompetence. It's been over a week and still no response from corporate about the ticket.

ALSO I was supposed to get a 140.40 refund from my first cancelled order. Up to 10 business days they say. It's been over that and surprise surprise. No refund. Filing a credit card dispute :) What a joke of a company.