Brandy S.

I will never purchase any items from this company again. I think that there return process is HORRIBLE. I received my shoes and I was happy with them but I really needed a larger size. I contacted the company to request an exchange and they advised that they do not offer exchanges only store credits. I was okay with that but they didn't provide me with a shipping label. So I paid for the original item to be shipped to me, then I had to pay to have it returned to the company. Once they received it, they did not give me a full refund, I was only refunded the amount I paid for the shoes in the form of a store credit. I think that this process is absolutely ridiculous. I am accustomed to companies, at the very minimum issuing a full refund, which includes the item price and shipping. I was very dissatisfied with the return process. Beware before ordering from this company!