Brandy B.

Ever since downloading windows 11, my computer has lost several functions. I have tried to contact support several times. I have never reached a human. I go through a loop of pushing numbers which ultimately ends in a computer telling me they are 1. Closed, 2. Leave a number and they will call back (they don't), or 3. Try again later... click. Moving to a mac!

They had the wine I was looking for at a reasonable price (not cheapest, but I'm willing to spend a bit more to not have to go to the store!). I had a friend who provided a code, which never came through to my email.
Contacted customer service, and first customer service rep seemed really helpful and after several back and forths gave me a replacement code. I spent the next hour happily picking out my wine. Put in the code and it wasn't accepted. Two more reps came into the "chat" and immediately left. Finally, someone else came in and wanted me to give the referral person's email so they could "check what was wrong on their end." That just didn't sit well with my, so chose to step out at that point. Gave them almost two hours of my time in an attempt to save myself and a friend $30. They actually sent a follow-up indicating that before I could even receive a code, we BOTH had to purchase a minimum amount? So you get my credit card and the other person doesn't purchase the amount and you charge my card at the full amount? And then what am I supposed to do? Ask my friend about why they didn't purchase (which was never set forth in the requirements anyway?). Very shady. I'm going somewhere else.