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ANGRY!
I put in an order, then get an email saying they cancelled it because they thought it was fraud. The email said "If you believe this order was incorrectly identified as fraud or you have any questions please reply to this note or email us at *******@ideeli.com." but gave no phone number. I replied to the email, saying it was incorrect and stupid me, I placed another order, even changing the credit card I used. THEN I get ANOTHER email saying my order was identified as fraud, and was cancelled. Ok, so I am glad that they are weary of fraud, but RESPOND TO THE EMAILS I SEND BACK! Horrid customer service! These items I ordered are limited time offers (if you know the site, this is old news) so I'm so disappointed and upset. Needless to say, I will not be spending any more time or money on this site.
Brandi H.'s review of Groupon earned 3 Very Helpful votes
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Brought a Groupon for an oil change at a national company that hit redeemed, but I never actually...
Hi Brandi,
Thanks for giving us your feedback here on SiteJabber. As a matter of security, we sometimes require verbal confirmation of your order information, if your order is flagged for review by our Loss Prevention team. For this reason, we require you to include up-to-date and accurate contact information on each order when you check out. Since order 77377398 was your first order with us, our Loss Prevention team tried to reach you. We attempted to call you on Monday, June 23rd to confirm your first order. At that time, a voicemail was left asking you to reply back to us within 24 hours. Due to the limited-time nature of our business, we needed to hear from you in that timeframe and since we did not, we could not pass this order to our Fulfillment Center.
I have checked our e-mail and phone records from June 23rd through the 25th, and we have received no correspondence from you regarding the cancellation of that order.
On June 25th, you created a second order, and again our Loss Prevention team reached out to you for confirmation. At that time, the voice mailbox on the phone number you provided was full, meaning we could not leave a message. Instead, we called back the next day, June 26th, and again your mailbox was full so we couldn't reach you. Due to the fact that we couldn't speak with you, we were unable to accept the order a second time.
When you wrote into us that same day, you did not write us from the e-mail address associated with your account, nor did you include the order number you were referring to. Without the e-mail address or Order Number, it was impossible for our customer service team to investigate the issue on your behalf and your request was incorrectly escalated. An agent absolutely should have replied back asking you to provide your account information, and I apologize for the fact that this did not happen.
I understand that this has not been the best first experience for you, but I wanted to be sure you are aware of the steps that were taken on our end before either order was cancelled, as well as the effort made by our Loss Prevention team put into confirming your orders before resorting to cancellation. Please let me know if you have any further questions and I'll be happy to assist you.
Best,
Jason Faria
Director, Customer Service