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I ordered a white California king snake valued at $129.99 on November 27th, the snake arrived dead. I contacted Reptile City, they requested a picture. I sent a picture to them. It took weeks and many phone calls to finally receive a replacement snake. The replacent snake was a regular black California king snake which is only valued at $69.99. We contacted Reptile city and complained that we received a snake that was not the same type we originally purchased and it was only valued at $69.99. We paid $129.99 for a totally different snake. They said we would be refunded $60.00. We never received any refund. I reported him to Paypal and have an open claim against him. I also reported him to the Better Business Bureau where he is an F rating!
Brandi G.'s review of ReptileCity earned 9 Very Helpful votes
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The other side of the story is the buyer ordered a snake 11/27/15 knowing that temperatures (47/34) would be below in industry guidelines for guaranteeing live arrival. The second snake was shipped which shouldn’t have been because the TOS live arrival, then he claims it’s not a HI-White Cal Kingsnake “come on” – As for PayPal they have sided with us knowing the industry standard TOS - Terms of Sale which is posted on every Reptile Site that sells online. As BBB – is just another non-profit which makes a profit offering a paid package and if the company opts not too then they receive an F