AllThingsOmelia g.

I cannot dispute the fact that they sell quality items. However, recently I tried purchasing something with a gift card I won at work. It clearly said order confirmed and even gave me an order number and an expected delivery date. …only to find out later the gift card was declined when I tried to find out why my order wasn't delivered. They sent me a screenshot of the first 6 digits and the last 4 which doesn't help because when I call American Express they also need the serial number (which I don't have). Obviously if I never got that confirmation, I wouldn't have thrown the card out. This was clearly a glitch in their system and an error on their part but they refuse to take responsibility and is telling me I can't even get a gift card from their company since my order did not go through. I even showed them emails that it did say confirm. I called and spoke to so many individuals but no one seem to care. I don't think this company remembers that it's the customers that make the business. The funny thing is, I had just bought something a week ago and loved it so much I tried to get it twice. That will be last order with this company.