B R.

Overall, my experience with DermStore has just been OKAY. I was very impressed with my first order -- it arrived VERY fast and I was also given a discount coupon code for my next order. I've placed about 4 orders since then, the service hasn't been as great and the delivery gets slower each time. They advertise 1-3 day delivery but that is so NOT true! I placed an order last Tuesday evening that qualified for 1-3 day delivery and it is now the following Monday. According to the tracking number they gave, I will have my shipment tomorrow... which is clearly not the 1-3 days they promised. It's not even 1-3 BUSINESS DAYS, if you want to get technical! Furthermore, they give you these 15% off coupon codes to save money on your next order but when you try to use them, you find out that they aren't good for all products on the site. Unfortunately for me, I only use one skin care line and go figure, it's one of the most popular lines and it still doesn't qualify for their discounts -- so the coupons are completely useless to me. Such bologna! The customer service is also kind of slow. I emailed them a question on Thursday regarding my slow delivery and again, today is now Monday and still have not heard back. They said 24 hours, so?

Bottom line, there's nothing really setting DermStore apart from it's competitors, which is what I look for when doing business with new companies. After this shipment, I'll probably give SkinStore or SkinDirect a try for my future orders. I am just too disappointed with the fact that they promised my package would be here in 3 days and it's been exactly a WEEK. I turn my nose at false advertising and companies that don't do what they say they will. Ugh!