Bov R.

I recently found out that I needed to resubmit my 2022 return. When tried to load the 2022 version of Turbo Tas on to my new laptop (I bought the Home & Business version from Costco), I discovered that you can only load it on to three devices, even though you can submit 12 returns (which is boldly displayed on the box).

The disclaimer is only prominently displayed when you try to activate your code. Try to find it on the box, good luck. This means that you would only know this restriction after you buy the product and load it. Of course you cannot return it once the package is opened.

While i disagree strongly with their policy of 3 devices, what is extremely annoying is that this was the same return being resubmitted, just a new laptop.

After the agent communicated with their "Specialist" (who also could not find the caveat on the box) back and forth for at least 15 min, it was decided that I must buy a new license to resubmit.

Shame on Intuit for this and shame on intuit for putting their employees in an obviously uncomfortable position to defend something they really could not logically defend. I have used Turbo Tax since 2010. Not any more and neither will anyone else I know once I've explained it to them. Doesn't seem like a good business decision or good customer service. Its deceptive advertising too.