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DO NOT USE THEM. BUT IF YOU DO, CALL HOTEL OR AIRLINE TO CONFIRM YOUR RESERVATION.
Got reservation confirmation 3 days prior to my business meeting. When I got To The hotel, They DID NOT Have ME Listed At all.
We drove for 8 hours to the destination. No rooms within 40 miles. Hotel clerk told me that it is very common with both Expedia and Booking.com not to inform hotels. They offered to reimburse me for gas driving 40 miles each way every day AS LONG AS I PRO I DE THE WITH GPS RECEIPTS IN TIMELY FASHION. Crazy...
Tip for consumers:
Do not use them
Boris V.'s review of Booking.com earned 8 Very Helpful votes
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Bought a Flex-Ticket flight through Booking.com in December. I had to change my flight so I...
We booked guest house on 04/05/24 until 05/05/24 and when we reached their we were told it is...
Hi Boris, I'm sorry to hear you feel this way. On Booking.com you can only book accommodations. The availability is set by the hotels themselves and at the same moment you receive your confirmation the hotel also does. We also have a shared system where they can double check. Too bad the hotel didn't honor your booking and there weren't any alternatives around. We always need back-ups in case of refunds. Could you provide me with your booking number to see if you can send us this information in a different way? Regards, Mac
Booking.com Customer Service Team