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Boris C.

Contributor Level

Total Points
88

1 Review by Boris

  • Freelancer

1/24/15

I worked for an employer last week. He provided the milestone payment (300$). I accepted the project and 30$ commission were deducted from my account.
I finished the project and money was released to me.
Everything seemed ok, but When trying to withdraw money I got this message:

Unfortunately we were unable to process your withdrawal request:
Decline reason: Funds originated from an account that is currently under review.

I could not believe it since money was deposited in "my" freelancer account and I thought that was a done deal.
I contacted customer support and:
Hello Boris,

Thank you for contacting us back.

We understand your concern about the payment released to you by your previous employer. However, this is part of the verification process and will help avoid issues once you have withdrawn the funds. Note that the employer always has the option to create and release the Milestone Payment. However, there are some instances where we need to make verification to make sure that the payment can be processed well.

As a recommendation for this, we still recommend waiting for them to complete the verification. Note that this is important so they can complete the requirements and for you to process the withdrawal.

If you have more questions, feel free to contact us back.

I mean this is horrible... And how can anyone work under these conditions.
Why don't they signal on employers profile that he is not verified?
I saw some employees from freelancer offering help in review comments, can anyone from freelancer help me resolve this issue?
I would like to continue to use freelancer.com, but if this does not resolve I will never use them again.

Tip for consumers:
Check if employer had verified his payment, email and phone before starting to work. It seems it is important to get paid in the end.

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Jielyn L. – Freelancer Rep

Hello, Boris. My name is Lara from Freelancer.com. I am glad to know that you were able to withdraw the funds already. Should you need further assistance, do not hesitate to let us know and we'll be more than happy to assist you. Cheers!

Boris Has Earned 8 Votes

Boris C.'s review of Freelancer earned 8 Very Helpful votes

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