I ordered a wedding dress from here it came but I had to pay DHL an extra £23. The dress looks rubbish its very cheap looking, rubbish material it also has a mark on the back of it. I contacts lightinthebox and raised a ticket to return it, I got a response saying because the dress was custom made (it wasnt is was a standard size) i could not return it. They offered a discount or a voucher (not covering the full cost). I have message them back saying the dress is not suitable and does not match the look of the dress in the picture and to send me the documentation to return it and to confirm i will get a full refund. If they continue to say they dont accept returns i will be taking this to my solicitor. I would advise people never to buy from these.
Dear Customer,
We apologize for the inconvenience. Could you send your order number and other details with the subject of "sitejabber review" to feedback@lightinthebox.com. We believe we can help you to solve all problems there.
Sincerely,
Lightinthebox