bonnie k.

On 11-2-2009 $3776 was processed by CusZoom (Jessica) for a pool table.
After many delays including the Chinese New Year the table arrived 7 months late. It was the wrong color, the wrong finish, damaged and not the table that had been represented on the first page of the website. CusZoom actually used the picture of a table from another company (Fusion) on their site.
I have a series of emails documenting the uninstall process. On July 1st 2010, Jessica stated she would refund the full amount when the table was uninstalled. The table was uninstalled 9-11-2010. We were promised a refund by Jessical the next week and since then she has not returned numerous phone calls, emails or attempts to contact her through JoAnn who always answeres the phone when I call. I have all of the emails documenting the process and the promise to have a refund.

Now I have no table and Jessica/CusZoom still has $3776 for a product that was misrepresented, damaged and is no longer in my possession.

CusZoom will no longer return calls or emails.