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Placed Order #******* a year ago on Nov 26,2022. For a spyderco folding knife. Was told then that they had it in stock, and that it would be shipped to me in "1-3 weeks." A little present to myself, I'd get it by Christmas.
That didn't happen. Instead, I've gotten randomly timed emails from them ever since, updating the estimated shipping date. Today's email says, "New Estimated Ship Date: Wednesday, Nov 29,2023" That's 52 weeks. Aka 1 year. That's unreasonable.
I've tried both the contact form and the 800 number that are in the Dvor website's "get help" tab. Got no response from either.
AND... Prior to this knife, I've ordered other things from Dvor that took unreasonably long times to get. Things they said they had when I ordered them, (or I wouldn't have ordered them) but they ended up taking five or six months to get them to me. Saved a couple bucks, but didn't get to shoot what I wanted when I wanted to because I was "waiting on parts." That's a problem.
My easy solution is not to buy anything from Dvor anymore. And I advise everyone else not to use them either. Especially if you want something within a reasonable amount of time. Like for a build, or a competition, or an occasion, or a gift. You can't say I didn't warn you.
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It's been a year and I haven't ended up getting it yet. That's the problem. Its a pocketknife.
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A lot of times, when they say say they have stuff in stock, they are lying. They accept an order, and then it will perpetually remain in a state of "processing". When I log in to check when I can expect delivery they show "Expected to be shipped on" followed by a near future date. When I check back in closer to the date showed, they show a farther off date. Over and over. Today, 4/9, they show one item I ordered on11/26 with the "expected to be shipped" date of 4/12. That's 135 days since the order and they're still "processing". Its the same with a different order I placed on 02/26 - today it says "expected to be shipped" 4/22. The "expected" dates have been pushed farther and farther out every time I've looked.
And they don't respond to their "contact customer service" link. Its gone this way before with other orders that I've just ended up cancelling and getting what I wanted from other sources. I will no longer be using Dvor for anything. They are too unreliable.
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