DealExtreme is complete garbage. I waited 5 week as they recommended. Then they said to wait another week, which I did. Into the 7th week I made a so-called "ticket" to request reimbursement. They refused to respond to this. Then I posted a complaint with PayPal to request reimbursement. To date (June 11,2014) I believe I have been robbed by DealExtreme and so far no help from PayPal. PayPal should avoid any connection with DealExtreme.