Bob H.

Placed my renewal order on 1/11 with travel coming up on 4/29. Based on their timeline, I had plenty of time to get this done. 4 weeks passed before they even changed the status to 'in progress'. Now it's 3/17, no updates, and no status. I spent over 5 hours on hold one day to be told they didn't have any updates for me. The call volume is too high everyday, so I'm not sure what to do next. I guess I have to go in to USPS now and do an expedited process? And pay more money? This is so confusing. Service is terrible, and really nonexistent. Spare yourself the stress, and physically go in. This is a complete nightmare, and just another example of how incompetent our government really is. FIX IT OR DON'T OFFER IT.