Bob C.

Fantastic service. This company has always bent over backwards to help me with any problems I have had. Even when the problem was my fault and I admitted it to them. The shipping has always been fast and the item diversity has been amazing.

I ordered a couple of items from them. Since I work in one state and go home to my family in another, I often have items shipped to my home if I know I am going to be there. Since Christmas is around the corner, I wanted to have the ship to address to my other home. Well my mind thought one address and the fingers typed the other address. I admit it was my mistake. However, when I sent them an email asking for the ship to address be changed so my kids can get their items, they told me they cant because of the way they handle products to do so cheaply. The items haven't been shipped, I notified them 1 hour after I clicked the purchase button. So we are not talking days here. They just keep sending me emails stating there's nothing they can do. Amazon bends over backwards for its clients, but these people could care less. They seem to only be able to send canned responses back to the customers. I will never buy from them again. Lesson learned. Horrible customer service!