bobby l.

One of my emails to these morons...
I'm a little disturbed that we selected a movie for the 2:30 show, and when I logged in to my paypal to pay, your site automatically picked my seats and movie. Not realizing your site gave us the wrong tickets - we arrived at the theater at 1:45 for the 2:30 showing. After finding out what had happened, I called your help line (it took 5 pain filled mins to go through the options) then explained to the lady that had happened. We weren't looking for a refund - but tickets to the correct show.
After bantering back and forth for 10 minutes or better, she refused to let me talk to a supervisor, nor transfer me to the United States to talk to a better English speaking person. Her explanation of "to keep calling back over and over until I reach a US service person", is utterly silly and shows terrible lack of technology for Fandango.
I will wait for your response, but should we not be able to give us a voucher or refund, I will email the movie studio - Tweet constantly of your service, and FB about your service with discontent. I hope that our communications will be better than the help that was reached on your toll free line.
They responded with a pretty much too bad so sad - and we speak great English. No refund even though there was a mistake.