Blazer p.

My husband ordered a necklace from this company and thought that it would make a nice present. When it arrived the necklace looked very cheap and did not look like the pretty brushed gold that he had seen on the website. I didn't like it. I thought oh just return it ave get a refund. The real problem with this was trying to return the product. You can't. Any pendant with Any letters on it are considered personalized items. Even if the pendent were to have just one letter on it it is still thought if as a personalized item so the company claims that they cannot take these back. They told me that since it is personalized they cannot sell the item. Here is the thing I don't understand... after a long horrible back and forth with customer service, getting hung up on and waiting for days for responses I talked to someone and they told me that they would replace the necklace with a new one. Which is not what I wanted at all. I don't like the necklace. But I would also have to return the old one cause they recycle the material. So what in the world are they talking about... We can't resell the item... You reuse it... just give my husband his money back so that we can forget this company ever existed