Bita N.

Title: Beware of BOnline: A Cautionary Tale of Poor Service, Financial Loss, and Unethical Practices

I recently had a highly disappointing experience with BOnline, a company that provides internet services. Despite their initial friendly demeanor and promises, my encounter with them turned into a nightmare that resulted in financial loss, severe disruption to my business, and unethical practices.

First and foremost, BOnline debited funds from my bank account without providing the internet service they promised. This left me without internet access for over two months, causing significant inconvenience and hindrance to my business operations.

Furthermore, despite numerous attempts to contact them via email and phone calls, BOnline failed to respond or provide any assistance. They displayed a blatant disregard for customer complaints and concerns, demonstrating a lack of professionalism and accountability.

The repercussions of their negligence were dire, as I not only lost access to vital online resources but also suffered financial losses due to their unauthorized withdrawal from my bank account. Additionally, their disregard for customer service and refusal to address the issue exacerbated the situation, resulting in further frustration and distress.

To add insult to injury, after three days of arguing with them, BOnline admitted their mistake in taking an additional £118 from my account. Despite their acknowledgment of the error, they failed to refund the amount, leaving me no choice but to pursue legal action with my solicitor.

I strongly advise others to exercise caution when dealing with BOnline. Despite their initial friendly demeanor and promises, their actions speak volumes about their lack of integrity and commitment to customer satisfaction. Potential customers should be wary and avoid entrusting their services, as my experience with them has been nothing short of a nightmare.

In conclusion, BOnline's poor service, lack of communication, and unethical business practices have left me deeply disappointed and financially burdened. I urge others to heed this warning and steer clear of this company to avoid similar experiences of frustration, financial loss, and unethical treatment.