Bindu M.’s Reviews of Tripadvisor & more

bindu's Profile

Reviews 2
First Reviews
0
Votes 4
Thank Yous 0
Fans 0
Profile Views

230

Contributor Level

Total Points

164

Tripadvisor

Travel Guides

“Good site”

7/28/15

Very useful to feedback from customers!

Comments (0)
60.8K Views

Helpful (1)

Thank you

Trivago

Travel Search Engine

“Never will use again”

7/27/15

Tried Trivago for the first time. Got a very distasteful room for a horrendous price. Will stick to booking.com. Unlike booking.com, there is a third party (another booking agency) involved in the whole process. And this third party takes the money at the time of the booking. And there was hideous cancellation fee too.
Booking.com is so much better. No third party agencies. Can cancel anytime till the last hour of the arrival at the hotel and that too for free. Money is collected only at the end of the stay by the hotel.
Hugely disappointed!

Thank you
Comments (0)
187K Views

Helpful (3)

Thank you

James M. – Trivago Rep Over a year old

Dear Bindu M.

Thank you for your message, However, you seem to slightly misunderstand what trivago is and how it works. I will try to clarify a few things for you.

Trivago is a hotel search and not a 3rd party booking site. This means users can search and compare different hotels and prices on our site. We pull information from over 260 OTAs (online travel agencies such as Expedia & your personal favorite Booking.com) and display the prices together. However, once a user clicks through to 'view deal', they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking.

Hotels distribute discounted rates to the OTAs which are usually under the normal BAR or sell rate which can be booked directly at the hotel. What trivago does is simply displays them all together, in one place, for users to compare and choose from. Our main purpose is to help users find their ideal hotel, which is why we have several different filters to choose from in order to narrow down your search results to meet your specific travel needs.
We function as a portal for hotels to advertise themselves, as well as a meta-search for booking sites to display their rates and increase the traffic to their companies.

Our main goal is to help people find that particular ideal hotel to fit their needs, then they can book it however they choose.

I hope that the above clears up a few things for you. If you do have any inquiries or further feedback please do not hesitate to get in touch with us at info@trivago.com

Kind regards,