Billie J.

I reviewed this company on another site after multiple attempts to make contact with them regarding an order. They were quick to respond, then had the nerve to ask me to update my negative review. I responded, I have no problem updating the review once they fulfill their obligation as a business. Since then, I have received notification of an "item" that is back ordered, but no specifics of which of the 7 items I purchased. I am getting married in approximately a month and I purchased a very large amount of the items I need, through Dresslily.com. Every correspondence with their company requires a 24 hour response time, allowing them more time to give you the run around. They asked me if I wanted the other items shipped anyway, and then they could send the backordered item on a later date. I responded requesting more specifics. "Will I pay extra shipping?!", "When will the back ordered item be expected?", "Which item is back ordered?", "When can I expect any of my PURCHASED items?"---you get the point. However, I have to wait another 24 hours if not longer for a more specific answer, if I even get it. I call and call, all I get is an answering machine. I can't chat with anybody. This place is a scam. They steal your money, and then find a billion reasons as to why you haven't received your items. Keep in mind, I paid extra for expedited shipping... now they want to tell me after the order is dispatched, which could take 7-15 business days, then the package can be shipped by the guidelines of rate of shipping... IF no other delays occur! They fabricate their policies AFTER they get your money! DO NOT BUY FROM THEM IF YOU WANT YOUR ITEMS IN ANY TIMELY FASHION. And don't bother paying for expedited shipping fees. I am beside myself. I have full intentions of moving forward with legal action, I hope everybody else who have been scammed by this company does the same. They throw in vague disclaimers referring to any delayed processing due to thorough inspection of products---understandably, basic business practice is to ensure the quality of their products, in a timely manner. What happens when you pay for next day shipping?! Doesn't that mean you should have your product(s) within the next day or two? Not with Dresslily. They "dispatch" your product to some manufacturer, and somehow everything else regarding your purchase is lost in the abyss of sweatshops and illegal productions. The only thing I'm at ease about is that my payment was processed through paypal. Hopefully, I will be able to get my money back through them if I don't receive my order by the middle of next week.---that will be the end of my expected shipping dates.