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Billie H.

Contributor Level

Total Points
106

1 Review by Billie

  • DresSale

9/7/14

DO NOT ORDER FROM THIS COMPANY! They are not willing to correct their mistakes or issue refunds when they are in the wrong! The product they ship you is not what they describe.

I ordered this dress in white in custom measurements. The item they sent me looks nothing like the dress in the photo. The v-neck bodice is not as low. The back is straight, not in a v-shape. The hem is crooked. All the seams are puckered. The dress is not made from satin and lace, it is made from rayon. The sleeves do not have lace on them, they have beading, and so much of it that it makes the dress to heavy to wear. The hem of the dress should be tight fitting, yet it was very loose. The sleeves should be tight fitting, yet they were very loose. The lace on the back of the dress and some of the appliques are not even sewn onto the dress properly so that they are just barely hanging onto the dress by a thread, literally. The workmanship overall of this dress was extremely poor, especially for the price I paid for it. When I supplied photos and description to the company, their response? "If I would take it to a local tailor to be adjusted, they would give me a discount on my next purchase." I am just out the money I spent on this dress then because I WILL NOT be purchasing any more items from this company!

Another item in my order, a white faux fur shrug with pearls, was supposed to have a ROW of pearls on the shrug. Instead the item they sent me had a GIANT ROUND BROOCH of pearls. Also, be aware that this shrug attaches/closes with a safety pin. When I reported their mistake to the company, their response was that "as long as the quality of the item we sent you was good, we will not replace or send you a refund". It wasn't even what I ordered! Now I am stuck with something I didn't want!

Another item in the same order was a personalized wedding car cling. The item is supposed to be 11.02 inches high by 21.65 inches wide. The item I received was 6 inches high by 11 inches wide. The date was in the incorrect format. They used an European date format. The font shown in their picture is not what is used. The colors requested in the order is not what they send you. The item is cut out by hand. Very cheap overall.
Nowhere near worth the $16.00 I had to pay for this item!

And to top things off, I paid for expedited shipping and it took 28 days to get my order. When it arrived, everything was stuffed into an envelope half the size of the dress, even though it says on their website that they ship in a lining bag and cardboard box.

PLEASE PLEASE PLEASE don't make the same mistake so many of us have by ordering from this horrible company!

Tip for consumers:
Terrible customer service, lousy workmanship, offers no refunds - BUYER BEWARE!!!

Service
Value
Shipping
Returns
Quality

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