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Allowed a setup of a fraudulent account for my companies name and then allowed transactions to continue even after contracting bill.com which is extremely difficult. Banks have a legal and ethical responsibility to refund scammed money to their customers but bill.com has zero customer service does not take fraud seriously. I also have customers that use bill.com (why I don't know) and when they send an email they state a delivery date of a check which is usually 6 to 10 days after the date stated in the email. They are using a float scheme to gain more interest income on customers money. Stay away from this fraudulent company.
Bill E.'s review of BILL earned 2 Very Helpful votes
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Thank you for providing feedback Bill. We are sorry for any frustrations that have occurred with account issues and check deliveries. When a customer signs up for BILL they have to go thru a verification process before the account can be active including supplying identification and company documentation. We take the security of our customer's bank accounts very seriously, as well as having federally regulated due diligence we must complete when it comes to verifying identities and authorizing money movement for accounts. When a check is chosen as payment method, once it is processed it takes 7-10 business days for delivery depending on USPS. We would be happy to help with any questions or concerns you may have. Please contact feedback@hq.bill.com with your information and we can reach out to you directly to assist.