Bill B.

Wish I had found these reviews earlier. I dealt with Leatherup.ca, not. Com but all the same problems. I order a size up like they said. When it arrived I was swimming in it, so shipped it back (at my expense obviously). A month goes by and I received nothing so we called. Told it's on back order and we will receive in 2 weeks. 6 more weeks go by (jacket is now listed on site as discontinued) and still had not heard anything. So another phone call and told it's still on back order (somehow you can have a discontinued item on backorder?!). It's now been 4 months since the initial purchase, no jacket, no apologies, nothing.

Really like the prices and the style, but it's really not worth the hassle. Have requested a refund... hopefully that's not on backorder for 4 months.

Update: they issued a partial refund. The email stated they were refunding 3 dollars less than paid. When questioned they informed us that they do not refund VAT. Funny, I live in Canada and not the UK: we don't have VAT nor was it listed as an itemized amount on the bill. Furthermore, all HST paid is fully refundable.

Fast forward to when we actually received the credit and it is a further 17 dollars less then the stated email amount and they are no longer responding to emails. Going to go the credit card chargeback route.

What a scummy piece of $#*! company. AVOID LIKE THE PLAGUE.