Bianca H.

Once I started shopping at Buy Buy Baby I never went back to any other baby store. They have everything you need and is always offering ways for you to save money (i. E. 20% off) which is wonderful especially since you buy often and in bulk for baby essentials. Their return policy is 365 days from the purchase date, and they can look up your credit card and will give you your cash back. I have no complaints about this company or how they train their employees. Everyone is knowledgeable and friendly. They have made a customer for life!

I had a TERRIBLE experience with diapers.com. I received diapers from my baby shower that were to small for my child so they said the only way to change the size is if I returned the diapers and they would credit an account. Fast forward to present day when I tried to place an actual order with this company (2 boxes of diapers and 3 boxes of wipes) and they told me I wasn't eligible for a promotion because I wasn't a first time customer. The only reason I wasn't considered a first time customer was because of their company policy. The associate that I spoke to on the phone was rude and condescending, so bad to the point I told her to just cancel my order. I will never shop there again and will post on every site that i can how terrible and unwilling their customer service is. Maybe I got a bad apple but she was so unwilling to help, they're advertising a similar promo on their website and instead of trying to appease me with that when I requested for my order to be cancelled, she just replied that the charge is pending and my order was cancelled. Never again.