Honestly had high regards and were very friendly until we placed the order. After that they do not care for you at all. When the order did not arrive as promised and upon calling them we were told to check with the trucking service to find out why and how the delay happened. If only there were give negative stars for this kind of customer service they would have got some by now for sure. With online companies like these one cannot even change their mind either because even though you got free shipping you will be asked to pay for return shipping. So, now we are stuck with them or pay for return shipping for something you did not receive on time. Not reliable at all. First and last time ordering furniture online. Should have just with the local furniture stores as always.