B G.

I booked airline reservations from Nanjing China to Macau China using their service. I get to the airport and the clerk tells me that the first leg of my trip is for a train. This is in spite of the fact that my email confirmation says I am using China Eastern airlines. Train? Really? I am making airline reservations and they book me on a train. My email confirmation looks and says airline information all over it. So, what should have been an 8 hour trip turned into a two day nightmare trip. And, when I finally talk to someone in the Cheapo company, they pawn me off on China Eastern. It was not their system that caused the problem says China Eastern. It is Cheapo's responsibility. So, as usual with these scams, I am a ping pong ball batted back and forth between companies that will not take responsibility. And, at the end of the day, I am out $500 with a horrid travel experience.

When I missed my flight, I could not get to my hotel reservation. Booking.com pawned me off on the hotel which refused to refund my money. Booking chose profit over customer service, as did the hotel. If you are booking through a service, it should be their responsibility to handle problems.