- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
My daughter is a military wife and she was taking military hops to the states. Once she got to states she is responsible for her travel. I booked a flight from San Jose, California to Atlanta, Ga. I selected a flight that took off at 9:51 and arrived at Atlanta airport at 7:13. We live 1 hour and half from airport. I booked flight on Monday for her to fly on Wednesday. What they actually ticketed her for was another flight that arrived at 10:02 P.M. My granddaughter who is 3 years old is also traveling with her. I called CheapOair about the problem. The first call I was sent to another department for booking issues where man told me it was my mistake and hung up on me. Called back asked to speak to Booking Manager was put on hold for 20 minutes no one ever answered call. Called back and spoke to another lady who was somewhat nice but told me it would cost me $200.00 per ticket to make the change to what I had purchased and also that it was my fault that they computers don't make mistakes. It took my daughter approximately 9 days to get to the states with the military hops we looked at these flights so many times and we reviewed the flight as I made the reservation. I have never been treated so badly by a company as this one. I would NEVER advise anyone to use this company. It is like the ole saying you get what you pay for, cheap flights, cheap service. RUN RUN pay a little more it will be worth it.
Tip for consumers:
I feel that you must give credit due when credit is due, after the big problem with my daughter's flight Cheap-O-Air gave me a credit for the flight. The initial experience left me with the worst customer service experience I had ever had but I have to say they stepped up to the plate and did all they could to make things right in this situation.
Beverly I.'s review of CheapOair earned a Very Helpful vote
Beverly hasn’t received any thanks yous.
Beverly doesn’t have any fans yet.
Beverly isn’t following anybody yet.
Empty.
Beverly, very sorry for the inconvenience. After reviewing the reservation this was booked online, and at no time did our website switch out the flights. It can get confusing at times when there are many options to chose from. We sent you two email confirmations immediately after the booking for your review for accuracy. At that time is when you needed to let us know there was a problem with the flights, you have 4 hours in which to contact us and the airline change fee could of been waived. You called us the day of departure, two days later, so the grace period was over therefore change fee, plus the airfare difference was applicable. The fees for changes are mandated by the individual airlines, therefore they have to be collected, whether you booked with us, or the airline directly. If you had contacted us immediately, this could of been avoided.
CheapOair.com