Betty W.

If I click my heels together can you give me a supervisor on the line please? What an awful hot mess the customer service is at this store, that being the motorcycle superstore. I tried five times to have an email sent to me to recover a password. SO after trying to get this resolved I finally just started a new account, then I tried to get customer service to move all of my old orders and rider rewards over to the new account. They said oh you need your password reset, so they sent me a reset for the new account that I was logged into during the chat conversation. Strike 1
They then proceeded to tell me they could not move things between accounts and would have to escalate the matter. I asked for a supervisor and was deflected again and again as I asked to speak to a supervisor. I actually have the chat where I asked 3 times for an escalation and was finally told they can't do that on chat. Strike 2
Then I called, and guess what, no supervisors there either, how odd... No supervisors of any kind in customer service. Amazing!
So after wasting hours with this sillier than most issues I finally told them to cance my order and I would be glad to move to another store. So instead of helping me they said "well, we want your business" again I asked to speak to a supervisor. Strike 3
I AM NOW ORDERING FROM ANOTHER DEALER, sorry no supervisors here!