Placed an order, waited for confirmation; none appeared. Called 888# was on hold for over 1 hour, no exaggerations; one complete hour before I hung up. I timed it because I had them on hold and was doing other things on computer. NEVER got a confirmation. Finally reached a c/s rep today (kind of snippy) no, very snippy. Said order had shipped. I had actually ordered same//similiar item from Amazon after no anything from SmartBargains. Could not even find my order on SB website. When I tried it said they had no record of my email address So that's the first and last time I ever use their website EVER