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I order a backpack for my grand daughter. My account was charged, then I received an email stating the backpack wasn't available. I did receive a refund less a processing fee. I question the fee and was told it was non refundable. I emailed them again asking why I should have to pay a processing fee when they could fulfill the order and no response. They also don't answer the phone.
Tip for consumers:
After posting a negative review I recieved a response immediately and was told my full refund is being processed. I did receive another bag from Wanelo, just not the one I originally wanted.
Betty J.'s review of Wanelo earned a Very Helpful vote
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This company call Wanelo is a fraudulent, I brought couplea of brand name bags from them since...
Hi Betty, oh no, we definitely want to help get this fixed for you. If an order was cancelled, the processing fee should've been refunded to you. I'll be sending you a private message to get more information about which order this was for so we can be sure to get the rest of the amount sent to you!