I was told that I could cancel the 30 day trial for membership at any time. She gave me the number and her name and told me to ask for her and she would take care of it. When I called they told me they couldn't cancel anything, when I asked for the girl that I originally talked to ( mind you it had only been 30 minutes since I talked to her) they said she was no longer there. They have the worst customer relation skills I have ever dealt with in my life. Seriously told me they could not go into their system and cancel what had just been set up. Even though she swore to me that I could cancel at any time. Very disappointed and unimpressed