beth f.

I placed an order for a dress on may 12th and was emailed that I would be receiving a tracking number within 5 business days. I logged into my PUG account and emailed from their Contact Us form, I emailed twice and both times my email was ignored. I reached out to their IG account and was told they don't handle customer service issues. I emailed them directly TWICE, I called all their numbers on file including the number on their Better Business Page and was ignored or the numbers were not working. I filed a complaint with the better business bureau, they emailed and said I was added to a refund list but have not yet received a refund. I'm so annoyed by their complete lack of customer service. Very shady. Even emails from their customer service don't include the name of the representative emailing. VERY SHADY. This is what scam companies do.