Bernadette T.

My pendant was missing a small (but noticeable) piece. They refuse to send me the part because I am a customer, not a business. I have to produce the original purchase order for them to help me - but the showroom I bought it through got taken over so I can't get it - although realistically not many businesses would show this as it is their confidential business paperwork with their purchase price/profit shown on it. They refuse to search in their records eg using my address which was the delivery address. I have lodged several requests and have query numbers which they refuse to respond to or tell me to go back to the showroom. I have reached out to people in their showrooms who don't return calls. Customer services say either they won't speak to me because I'm not a business or go back to the showroom I bought it through. Basically they refuse to honor their product and won't speak with customers. This item was a few thousand dollars. Buyer beware!