Bernadette F.’s Reviews of FreeTaxUSA & more

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Tax Preparation

“Dead Meat to FreeTaxUSA once they have finished with you!”

3/25/16

Yes! You are refusing to recognize or help me even though I paid extra for assistance. I cannot believe what a bad service you are. I am still waiting for my tax refund or even for SOME INFORMATION as to what the status is! The Facebook rep for your company knew nothing and when I try to access your main site, you make it so complicated i cannot get through. You should not be allowed to have such a service and cheat and lie to your customers

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Sam S. – FreeTaxUSA Rep Over a year old

Hi Bernadette, sorry for any confusion. Our software helps you prepare and file your tax return. You can order the Deluxe Edition for priority customer support while preparing your tax return, among other things. However, once the IRS has accepted a tax return, regardless of how it was prepared and filed, they are in control of the rest of the process. The IRS will have the most up-to-date information on the status of your tax refund. After 21 days you can call the IRS and have one of their representatives research the status of your tax refund. Their number is 1-800-829-1040 and representatives are available from 7am-7pm local time. Security measures were increased industry wide to provide additional protection for your personal information. If you are having trouble signing in to your account you can use the Forgot Username and Forgot Password tools to help.