Honestly, i went onto google shopping and found the cheapest place for the sneakers i wanted (puma RS1's) the first place i did a quick search on for a review and everyone said they never recieved their shoes. So i went onto the next best priced website and that happened to be shoebacca. I found a promo code bought them. THEN i did some searching for reviews and saw only bad things being said about them. I have to say i was very nervous at first, but i got a confirmation email and a tracking number that day, and they shipped them out and had them to my door in less than a week. Not as fast as some shipping companies but good enough for me. I have not dealt with the returns but so far as the purchase goes, everything went really well!