Horrible. Want to return a product? Expect to pay more for shipping back than you paid for shipping to your home or they will put you through an entire return process only to tell you that they can't allow it because none of their products are return-able. Want to speak to customer service? Expect AI or a bot and no real person. Quality is always iffy and you can probably find the product they are selling on a different website for cheaper. Support someone on etsy and do not use this garbage website.