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They told me to pay for shipping of my dress but never paid the for customs? DHL is asking for a hundred pounds. WHY ARENT PEOPLE HONEST?
Update. I finally paid for the courier and got the package. The items were nice. The material of the wedding dress was good quality, not cheap, well sown. Just as in the picture. However it didn't fit, bigger. I can get that amended. But I am impressed with the wedding dress. Jjs house refunded the customs fee and 40% of the dress value for the alteration fee. I'm impressed with Veronica Gao, the customer service rep that was working with me. Nice.
Tip for consumers:
Ask them to be specific about shipping and customs.
Bella N.'s review of JJ's House earned 4 Very Helpful votes
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Great concept of try ons for only 10$ Many thanks and still looking
The dress fit perfect i was glad that i did order a larger size then i would normally wear i went...
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email with top solution to your email address: nkeirukach***@yahoo.com. Please have a check and give us a confirmation back and we will try our best to help you out.
JJsHouse service team.