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I did everything TBDress asked me to do in order to get a refund on a dress I purchased that did not fit and the color was wrong I took photos of the dress in HD and emailed TBDress three times, and still they will not respond to my emails. I am just asking for a refund, but at this point I would be happy with an exchange for the same value I paid of almost $100.00 for something else. I don't know what to do other than contact consumer affairs and the BBB now.
Tip for consumers:
If you use this site, beware because you will find if vitally impossible to return an item. TBDress will not respond to any of your emails.
Belinda W.'s review of TBdress earned 7 Very Helpful votes
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If it is too good to be true then it is. Purchased dress for 208.59 for wedding. NEVER received...
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team