Becky R.

I reserved a car for our vacation. The site asked for my flight number, then automatically set a pickup time that was 9.5 hrs before my flight arrived. When I emailed about this error, I was told that the pickup time could not be amended and that I would have to cancel and rebook. When I pointed out that I had no guarantee the error would not recur bc evidently no one can get in to the system to make changes there, they just sent me instructions on how to cancel. When I cancelled, it was noted you only get the money as a credit to your Wallet for the site. When I complained about this and stated it was not fair that I was not fully refunded bc the cancellation was not due to my error, they stopped responding. It wasn't until I responded again saying I was filing a charge dispute with my credit card company that I received instructions on how to get the money sent to my card. Again, without getting the cancellation fee back and likely minus another charge for withdrawing the funds from my "Wallet." No response yet.

I'm hopeful that the credit card company can help. But this headache is not worth it. I gladly paid double the price with another rental company that is up front and transparent with their practices. Renter beware!