I decided that I was going to cancel my VIP membership. It was becoming too expensive. I had a $20 credit, of money they took from me, and it randomly disappeared. They did not inform me when I was canceling that it would expire as soon as it did. I also was pressured to not cancel and to upgrade to VIP elite and they did not listen to me when I said no multiple times. They also only said "sorry" when I found out they stole my money. They also have HORRIBLE customer service. I will be canceling my membership. This shoedazzle is not worth it.