Beatrice S.

They use images of models that does not belong to them. They have been stealing some of the images of the stylist, Folake Huntoon. The clothing she wears on her blog are mostly from her own collections. So the reason why their clothes don't look like it did in the photos is that they didn't make nor style the clothing in the photo to begin with! They are knockoffs.

I have ordered from ColourPop on 3 separate occasions. The first 2 times I received my order in the expected amount of time. For those 2 orders, I would give them a 5-star. My experience with my 3rd order has been so annoying that it has brought them down to 2 stars. I value companies that handle customer issues/complaints in a reasonable manner. ColourPop's refund/return non-policy has shown that me they are not that. Because of this I would not consider buying from them unless it is in a physical store where I can have the product in hand.

ColourPop has a policy where "due to the low cost nature of our products we have a no return, refund, or exchange policy." This is applicable even if you NEVER received your purchases.

For my most recent order, I saw that my package was last scanned 2 towns over (15 min drive) but for 3 days it was being updated with the same message as being on its way to my location. I reached out to ColourPop about that and they told me that since it was updated the day before, there wasn't anything they can do and to be just patient. They also suggested that I should reach out to USPS myself if I wanted to track my package.

I waited a few more days and reached out to ColourPop again. They told me they looked into it and were having similar issues with orders that were shipped on that date and to be patient. I asked how much longer should I expect to wait and they told me that if I saw no updates by the 14th (today), that I should reach out to them and they will look into it.

Today comes and still no package nor updates from USPS. I reach out to ColourPop AGAIN and they told that I should call USPS or visit the local office to file a missing package claim. I told them that I would rather just get a refund because frankly, I don't have the time to chase down a package and I think the company should take a more pro-active stance on locating the package. That is when they notified me of their non-policy policy and that the only way they will ship a replacement package is if I file a claim with USPS. I go to file a claim and USPS tells me that my package was not eligible to file a claim. **sigh... face palm**

I contact ColourPop again and they told me that as a "one-time" courtesy, they will ship me a replacement package.

Here are where my issues lie:

(1) If a consumer has missing package, the company should be more involved in the process of locating the package. Telling me to go to my local post office on a wild goose chase is not helpful. You have an invested interest in me getting my package. If I have to go spend 30/45/60 minutes in the post office or on the phone with them just to locate a package, I might as well go to a store and buy the make up because that would take less time.

(2) If my package is lost, it should NOT be a one-time courtesy to send me a replacement. That should be the standard procedure. I can understand if I got my package and wanted to return it but that is not the case. I should not have to run around to get you to acknowledge that my package is lost. Also, if at any point my package gets lost in the mail, it's ColourPop's duty to send me a replacement or provide refund (of which they don't). That one-time courtesy bit is nonsense. So that means that if I ordered from them again and my package gets lost, that I pretty much out of luck. That policy is so incredibly questionable!

This whole experience has put a damper on my impression of this company. If I do not get my replacement package in a timely manner, I do intend on disputing this charge directly with my credit card company.

Prior to making a purchase, I checked Missguided's reviews online to verify that it was a legitimate company. I saw the bad reviews especially in regards to shipping/delivery. I decided to take a chance because they had 50% off on all purchases and calculated 12 business days before I needed my purchase for an event that was out of the country. My order was processed and sent out in a reasonable amount of time and I should have reached it within 5-7 business days. The issue came when all tracking information stopped being updated. Missguided provided me with 2 links to use to track my package. One link said it was transferred to USPS and the USPS link said that it hasn't reached them yet. I contacted Missguided and they told me it takes a couple of days for updates to show (which totally defeats the purpose of tracking a package if it takes 2 days to get updates). I waited and didn't get my package by the estimated delivery date. I waited a couple days extra before I contacted Missguided again. And once again they told me to wait a couple days. I contacted them again because I needed my package ASAP - I needed the dresses for a specific occasion. After the occasion, I would have no use for them at all. Missguided instructed me to contact USPS because it has been transferred to them (they really should have been the one to reach out to USPS). I contacted them and they told me they have no record of it even being scanned into the state. Then Missguided told me to contact the courier company the that is located in the UK (EXCUSE ME?). Please note, I am located in the US. Why is the CSR telling me to contact a courier in a different country? I am literally doing all the footwork trying to located this package. That, to me, was unacceptable. By that time, all I really wanted was a refund because I knew that my package was not going to get to me in time IF at all. When I requested a refund, they told me that they could not issue me a refund until they were sure the package is lost (WHAT?). As if the inconsistent information was not already a great indication that my package is floating around in a place that nobody can tell me where! This is my first and last experience with them. I DO NOT recommend them.