They are TERRIBLE! I have been selling and shipping my items all over the world. One customer who lives in Australia had went through this company and they held her item for days and then stated because there was a TINY piece of abalone she had to pay a fee of $180. The piece was 20mm and cost maybe $2. I have never had a shipment held because of this. I ship all over the WORLD! Do not use this company they are terrible, I would just ship through regular sources.