BC P.

Received a defective item. I notified them and they responded within 4 hours of my email (on a Sunday!) with a solution that was beyond my expectations. High quality merchandise and clearly committed to customer satisfaction.

I returned merchandise and they said they couldn't credit the card I used for payment (huh?) so they gave me a gift card, which I used on a subsequent purchase. When I returned two of those items, I finally called them 9 days after the shipment was confirmed received and they initially told me it was because of my financial institution's policies (what?) on credits, but then said it just took that long to process a return and another 2-8 business days for the refund to be made. Since I had used that gift card (remember the one I was stuck with because they 'couldn't' issue credit to the card I used on the previous order?) to pay in part, they would issue another gift card. Amazon credits me the minute UPS picks us the package. Fanatics likes to take over 2 weeks and then plays games with gift cards instead of crediting the card used to purchase. It goes without saying, I won't be using any gift cards from these clowns since I won't be buying anything from them in the future.

Heads up. If you are OK with sending multiple emails that are not answered and waiting over 40 minutes for customer service to answer only to tell you they are emailing another department to find your shipment and then having no response from that department for 3 days, THIS IS YOUR ON-LINE RETAILER! Enjoy! Cannot rate the product because it was to be here on 11.26 and now might show up 12.06. Pitiful.

I had an issue with their contract shipper (FedEx) who failed to honor my vacation hold set up on the FedEx account manager, lied about the delivery being made during the vacation hold, although we could see the package on the front step via our security camera, and refused to pick up the merchandise even though they were not supposed to have delivered it. Art.com responded immediately to my complaint with a full credit on the cost of shipping my order. Couldn't ask for a better outcome, although FedEx should be making amends, not Art.com.

FedEx used to be the gold standard of shipping, but somewhere along the line they have turned into a completely inept operation.

I set up a vacation hold on my account using the delivery manager on their site. Two days after the vacation hold date started, they delivered a package. (We could see the package on our step via the security camera.) When contacted they said they had not made any deliveries to my address in 6 days. I had an email that arrived prior to my calling them that advised the delivery was made the day before I called. The agent also denied seeing any vacation hold placed on my account or for my address, although when I went on line, the hold was still in place. They also have been delivering packages with damage even worse than UPS (and that says a lot!) I started using Amazon prime because I read that they have their contract shippers dedicated to Amazon and what a difference. Timely, no damage. So it is clear it can be done. FedEx needs to figure out how Amazon's shipper does it.

We rented a house from this company for 1.5 years while we built a new home. Brenda Marshall that manages rentals is VERY slow to respond while you are a renter. We always paid our rent in advance and were very low maintenance renters. Invariably it took multiple calls and emails to get a response from her especially when she knew we were preparing to move out. She is however very quick to expect a renter to respond when she wants something. We left the rental in better condition than it was when we moved in (filled in nail holes in the walls, painted, pressure cleaned part of the deck, etc.) and I left the place spotless when we moved out (she even made that comment to us when we did the final walk through). She charged us $200 to clean it and made us pay for water and electric while she did so. Very unprofessional and inconsiderate.

Custom ordered two sofas. Specifically not to have nail head feature. Delivered two with nail heads that the manager knew were wrong but had the delivery people deliver them on a Friday anyway instead of calling me. The manager said he would sent a technician to pull out all the nail heads (This should have been a clue to how clueless David Tom, the manager is). We declined. He then told me to use the sofas while I wait for replacements and not to worry about any potential damage since I bought the premium protection plan on the original sofas. On Saturday night I decided I wanted a slightly different color fabric (because the original that seemed to work in the store fluorescent lighting was way off in natural light). Contacted the salesman and told him not to place the reorder so I could change the fabric. After two contacts initiated by me, I confirmed that the reorder had not been placed, he said since the mistake was made by the factory, I was not liable for ANY damage to those sofas left in my house and we made an appointment for me to come in and select another fabric. After driving 1.5 hours to Knoxville I received a text from that salesman 30 minutes before the appointment time that he was sick and wasn't going to show. So I was left to work with the manager and an interim salesman. Both who kept me waiting an unseemly amount of time (given the circumstances of shopping on a Tuesday with no one in the store). The manager announced that the sofas they left were not indeed fully protected by the plan. I told them to pick them up on the next delivery (Friday). I have covered them with sheets and bubble wrap since I am sure this kind of operation will try to find something amiss. In selecting the new fabric, their interim salesman said that regardless of what fabric I selected, they would 'make it right' even if it were a higher class of fabric. The manager said, nope when I told him what his salesman said. The experience has been way below expectation. I told the manager I would not buy any additional items from this operation and will also make sure friends, family and the internet were informed of my experience. His response was 'oh, well' in tone. Furniture is one of the highest margin items in consumer products. I would think the owners of this enterprise would be more sensitive to customer experience/satisfaction than the manager, David Tom demonstrated with me.

Ordered two different wood wine racks. They called to make sure I was aware the two were different types of wood and would not match (I was.). Both arrived on time, in great condition and were very easy to assemble. Decided to order another of one of them. Customer service called and advised it was back-ordered (as opposed to simply doing nothing or sending an email.) It arrived in advance of the back-order ship date, but they didn't bill my card until the back-order ship date. Their customer service is easy to contact, follows up as agreed and is just a pleasure to work with, which can be a novelty in on-line commerce..

I have had nothing but great experiences with Amazon. Most of my items lately have been arriving in advance of my expected date to receive. I don't know why, but happy about it. So good just keeps getting better!

Lazy, disorganized, disinterested personnel with the exception of the customer service desk staff. Wide spread out of stocks throughout the store on the most basic items. All this makes it hard to move construction projects forward. Bet they would be more customer-centric if they had a competitor in town. Please come to Crossville, Home Depot.

Ordered uniform shirts. Two were too large. They require an authorization to return items. Which took me two requests to receive. The items were returned in their original packaging in the original box they were received as directed. Sent two-day priority mail with insurance and USPS confirmed delivery was made on January 28. Today is February 13 and still no credit has been issued. What a rip off and an unnecessary load of aggravation for this now-former-customer. Back to Crew Gear or Tally Ho for us.

If you expect reasonable customer service following a order that was duplicated by their ordering department, do not order from these people. They duplicated my order, took my money and I am still waiting for them to have over $1,000 in furniture picked up and credited. They made the mistake and I was left with the aggravation and effort to resolve.