B B.

Ordered flowers to be delivered by 6pm Saturday -- the day before Mother's Day. They never came. I contacted the company at 5pm on Sunday and they responded with a boilerplate apology and, thankfully, a refund. Strangely, after all that, they sent a delivery confirmation that the flowers were actually delivered on Saturday...? (This was false claim. The intended recipient confirmed there was no such delivery.)

Their Satisfaction Guarantee says they will contact the buyer if there are any issues. I was never contacted about any potential issues.

Prices seem to be some of the best for large appliances. But I've dealt with customer service via their email "contact us" page as well as online chat. I'll just say they weren't the friendliest to deal with and lacked regret for their purposefully obscure shipping policies.

Their FAQ clearly says they ship to all states, including HI and AK. Even the shipping calculator within the shopping cart showed "Shipping: FREE" when a HI zip code was entered. "Great," I thought. So I spend hours browsing the site over the course of a few weeks.

Then I contacted customer service and found that they don't actually ship to HI. They will send it to a freight forwarder which you'd have to setup and pay for yourself, but they don't actually ship to HI or PR. This, despite what their FAQ and shopping cart noted. Even despite what they initially told me when first contacting them:

ME: Do you offer free shipping to all 50 states?

CUSTOMER SERVICE: Yes we do. KitchenAid, GE Monogram and GE Cafe items cannot be shipped outside of 100 mile radius of New York City... All other brands we are able to ship anywhere in the USA.

Just beware of businesses that aren't honest and forthcoming with customers.