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I booked a Hot Rate hotel through the website. I understand you take your chances when booking these rates. But the site said "You're guaranteed to stay at one of these regional or national chains:" and showed Sheraton, Radisson, Holiday Inn, and Wingate. It further offered a photo from the hotel I was booking. I was booked into the Sonesta Select.
I have talked to multiple people, all of whom continued the lie. How can they legally use the term "guarantee" and then not follow through?
Barbie D.'s review of Hotwire earned a Very Helpful vote
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