Barbara T.

I thought I was placing an order in order to use a $58 credit that I had available. I even got an order number. When I went to check the website for order delivery information it showed that my order did not go through and I had a balance of $58. It showed me my order and asked if I wanted to reorder. Of course I said yes, because I wanted to use my credit. The website then asked for my credit card info. I thought to myself why when I have more than enough credit to cover the order in full. I decided to "speak" to a representative. I spoke to Esther. The entire "conversation" was confusing. Esther didn't know if she was coming or going. She gave me so much misinformation and blamed it on the computer system. She asked if she could call and I said yes. Over the phone she told me that according to Ideeli's policy I must give credit card information even if I had sufficient credit. I informed Esther that I did not trust Ideeli's system enough to given my credit card info because I might get charged and Ideeli may issue me another unusable credit. She tried to understand my misgivings with Ideeli's system but reiterated the policy. I asked why I just couldn't order the merchandise with her on the phone using my available credit and she stated she could not do that and I must give my credit card info. I refused to do that and she stated there was nothing she could do for me. She wouldn't get anyone else on the phone because no one could do anything for me. So, even though I already took a $10 hit on the shipping the entire amount is now a bust because Ideeli will not allow me to order merchandise without using a credit card! What a shame! Ideeli should be very ashamed of their policy. I would understand if I owed a balance, but that was not the case. I will have to agree with order negative reviews. I am happy that some people are comfortable inputting their credit card info. That is not a chance I am willing to make with a company that refuses to work with me. I have learned my lesson and will ensure that all the women I know, which are a lot because I am a nurse at a major teaching hospital, know not to shop with Ideeli unless they are willing to risk losing all their money.